Many of our sewn goods are made to order, cancelled orders will incur a 25% restocking cost.
Once an item has shipped we cannot control it's journey but we can control the outcome by using better partners and tools that are now available to us.
We have found that UPS is continuously more reliable than USPS and now is much more price competitive. We have also partnered with ROUTE to allow customers to insure their packages for a very small percentage of it's value, as our experience with claiming insurance with the USPS, even when they deliver to the wrong address was impossible and that is not good enough. Your order is very important to us and we want it to arrive safely and on time and allow you to be in charge should anything happen to it while in transit.
The following items are final sale:
Protection Face Masks, Cosmetics, Fragrance and Skin Oils, Essential Oils, Bathing Suits and Under Garments, Sale Items, and any liquids or Consumables.
All other items may be returned within 30 days of purchase and with the original digital receipt for store credit / gift card.
Items may be swapped for a different size or color in the same style within 30 days of original purchase with tags still attached and with original digital receipt.
All sale items are final and may not be returned, exchanged, or traded for store credit.