The layers include:
Outer - Fine Woven Cotton
Inward - Synthetic Fabric - Alleviates Moisture from the Face and seems to provide more comfort for the wearer.
Inside: We have added a Non-Woven Interfacing as well as a 2 ply polypropylene layer (the same non-woven fiber used to make surgical masks).
A soft fabric covered elastic is comfortable and attaches at your ears or around your head - Choose your option by simply cutting the elastic to switch to ears
You can also remove the Elastic all together and use ties if you wish.
Care Instructions:
Wash in Hot Water with Vinegar and Baking Soda or a Mild Non-Bio Fragrance Free Detergent. We advise not using regular detergents or bleach, as both can break down fibers and the CDC has advised that the virus can be killed with Vinegar. and Regular Soap You can also use an alcohol based disinfectant spray on this product.
This Womens Vote Mask is VERY popular and the fabric is limited.
Please note there is a drop down menu to select the style you want, these limited editions change regularly and when they sell out, there is no more.
Please do not select the women's vote and then send a message yelling at us for sending you the women's vote, you must use the drop down menu to select what you want, because we will send you what you selected and we cannot take returns on masks during a pandemic quarantine.
Face Mask - Shield Style
Easy to Wear, Easy to breathe, and Full Coverage.
Please let us know in the notes if you will be wearing this mask over your N95 mask, we add just a bit of room to make it more comfortable. - Put this in the notes
ON MARCH 14th we closed our retail store and laid off our retail staff, due to county mandate. We are not operating out of our retail store and we do not have have a sales/admin team, which means we do not have a customer service team. Therefore, we have made the decision to use a messaging app, that will take the messages from Instagram and Facebook and put them into one place we can do our best to manage. We are not checking email, voicemail, and do not have access to our store phone, because our store is closed, we do not have the time to sit on social media and do not have a person on the team who does that for us anymore. So please, don't get upset with us when we DO NOT respond to those types of communications because we have been very clear what we are capable of during these busy times. We want to help, but we can't do it all in the regularly expect times. These are not normal times and we had to do the thing that made the most sense for our business and getting product out to you in the best and most effective way. This is an emergency business, not something we had months to research and test before opening and our primary focus is supplying mask to those on the front lines who do not have adequate PPE. If this is not something you support or can be patient about, we might not be the place for you to order your mask from. With over 950 orders in one weekend, getting back to even one quarter of those customer messages takes a lot of time away from processing your orders, so we ask that you practice patience and grace during these very different times. And lastly, things change daily, from the CDC, the front lines, our government, and our supply chain, we will show empathy and patience and do what we can to go with the flow here while still being a safe and productive line of supply for masks and other PPE.
We have created a good inventory/stock at this time and MOST orders ship SAME or NEXT DAY from your order. Larger order will take about 3 days for most.
WE ABSOLUTELY CANNOT GUARANTEE the POSTAL SERVICES SHIPPING TIMES WHICH ARE ABSOLUTELY OUT OF OUR CONTROL and due to their loss of over 100 packages and failure to scan them, we will not be shipping first class any longer.
We are now allowed to do curb-side pick up at our shop in Bishop Arts District. We are still operating a very limited staff, so most days will host pick up from 4ish to 7ish pm.
Please allow a cushion of 1-2 days on any part of this order as things can be delayed arriving to us, we could get an emergency request from a front line facility, etc.Doing business during COVID is not like doing business at any other time, we have learned that and you must have patience because everything just takes longer.
The elastic, thread, and anything else we use to make this mask may appear or be different than the photograph, as supplies and their availability change during this time. All supplies are of the same or better quality and comfort. "BIG" elastic does not equal comfort, We use 2 kinds of elastic cording, the lighter the better and easier to wear around your head or behind your ears.
ALL SALES ARE FINAL, Cancellations after 8 hours are billed a Made to Order Restocking Fee of 25%. Shipped packages are NOT available for return for health reasons.
Currently we are able to get most orders out within 1-2 days, we are doing our best to stay at that rate and still do our drops to area hospitals, police stations, etc. Thank you for your support and we will get your order out ASAP, but we do MAKE THESE in our Clothing Design Studio by hand with our quarantined team and do not bring in outside temp help to speed up production for the safety of our staff. .
- nside: We have added a Non-Woven Interfacing as well as a 2 ply polypropylene filtration layer (the same non-woven fiber used to make surgical masks). It does not need to be changed out, and is washable. Filters are what N95s provide, do not be confused by "filters" as most settings we know of are not equipped to put "filters" into masks, nor does the every-day mask wearing person need one. Those on the front lines wear these OVER their hospital issued PPE to extend the life and prevent soiling.
- Wash in Hot Water with Vinegar and Baking Soda or a Free and Clear Detergent. We advise not using regular detergents or bleach, as both can break down fibers and the CDC has advised that the virus can be killed with Vinegar. You can also use an alcohol disinfectant spray on this product. Hang Dry, in the sun is even better. DO NOT IRON, the Non-Woven layer can be damaged by direct heat that an iron provides.
- Currently we are making these with in stock fabrics, so we ask that if color is important to you, please choose a color family and we will send you something in that group, but we are unable to allow specific color choices within this product offering due to on hand supply and increased demand.
- Please contact us via our website chat / Facebook Messenger - @Harkensback or on Instagram, as during this situation, an Instant Message is easier with our very limited staff, and more timely in solving most questions, concerns, or issues. Do note that we only check it 1-2 times a day (usually mid-morning and after we drop the 8pm shipment), as we are in production all day, but we WILL respond to you. If we do not for some reason, feel free to ping us again, as we often receive dozens of messages and things can get a bit lost, we can use all the help we can get right now, as we attempt to manage the communications and production with our current team. We truly appreciate your patience and grace as we all navigate this unforeseen and unpredictable landscape that is constantly changing.
If you need Qtys of this mask for your organization, please send us a message for capabilities / pricing / delivery. We are currently sewing about 300 masks per day.
We will attempt to post all of the frequently asked questions here as we get them and want to share answers.
Due to the Shortage of Masks in the Healthcare and Service Facilities Industries, we have turned our Clothing Sewing Studio in a Make-Shift mask production facility. We are currently making multiple styles of masks to meet the needs of requests coming in.
We are serving both the needs of the public and organizations. If you need a larger order for your organization, hospital unit, or Essential Business Workplace, please contact us via the messenger on our site. You can place the order here on our website, but know that it may take a few extra days as we gather supplies and prepare the workflow to take on those qtys.
All orders MUST create an account on our website, meaning you cannot check out as a guest, we have had too many scam and fraud attempts during this time, so if you're having issues checking out, please be sure you've created an account. This seems to have solved most issues. Our website is on the Shopify platform, should you need any further assistance.
ALL SALES ON MASKS are FINAL due to the nature of this product. Our standard exchange policy does not apply to masks and our masks exchange policy does not apply to our regular products. If you cancel your order within 8 hours of your order, we can issue you a store credit for the full amount or the amount you paid - a 20% Made to Order Restock Fee on your order. back to the same card that was used for payment through the Shopify Platform. We never have access to your card number or store it on file.
Click Here to DONATE TO OUR EFFORTS
Know that your individual mask purchase is being used to help fund masks for organizations and groups that might not have the budget for some or all of their mask needs at this time.
Currently, most mask orders are able to ship-3 business days from when they are ordered, orders after 5pm are typically moved to the next days processing. This can change DAILY, based on the number of orders we receive.
We cannot guarantee any shipping time/dates as we are a small team meeting an emergency need with a tight quarantine to protect our team and our customers. We are working as fast as we can to ship out all orders.
Orders that were placed during the week the CDC recommended masks experienced and extremely longer wait time than usual, we do believe we are back to a normal production time, but we are also always susceptible to increased orders, delayed supplies, transit time in our orders to us, and our very small team, as we do not intend to hire anyone for the safety of our in house team.
Again, this is not our usual business, we do not typically move this many units per day/week and we have had some learning curves and made some mistakes, but we do stand behind our word, and we will always do the right thing, in kindness, and we expect the same from our customers, we are in this together. Lastly, even Amazon has a 7-10 day shipping time frame on PRIME deliveries now, just to reflect how doing business during COVID is not business as usual., so please know, we know. All the usual things we could do to pivot or improve our turn-around, shipping, deliveries, etc just aren't working the same, so we are adjusting and learning to take it in stride and hope for the best.
The USPS is not operating at full capacity either, and we want to have empathy for that as we know exactly how that feels and how frustrating it can be. We have learned that doing business during COVID is NOTHING like any business we have ever operated, everything moves slower, the supplies, the shipments, the production on a small crew, because you can't just hire anyone when you are maintaining the safety of your core team and their families. We just ask that you keep all of this in mind, as we are seeing a 2-3 day delay at the post office as well, they are not scanning all of our packages, which means they don't track, many until they are delivered (you know, so you can't claim insurance), we even stood in line for 30 minutes to have them scan an evening drop of 140 packages and they told us they are only allowed to scan 10. We shipped over 1500 packages last week and we would say that we are only seeing half of them with the expected tracking, until delivery. Give it a few days, knowing this information, things are moving, just slow, and we will always ensure you receive the items you ordered.
It can happen, we can run out of supplies, the supply chain had been exhausted for things we use to make our product in March, we are seeing many improvements over the past week, but then there is the shipping on those supplies, and we are experiencing the same delays for incoming packages. So Thank you for your patience, as we have to remind ourselves constantly, this new world might just be a good time to slow down
We do not have a live human model at this time, s photoshoots aer non-essential as well.
Being un-kind or rude to anyone on our team who is answering questions or messages is not acceptable, we did not start this business with a ton of stock and we are making the masks as fast as we can, so be kind, we are not a corporation that will respond to demands, every one is serviced in the order in which their order came in, PERIOD.
We DO NOT have a customer service team, our retail shop was closed on March 14th and currently is considered non-essential, so please be patient with us as we do not have a dedicated person who can attend to a computer all day and meet the demand of making the masks and shipping them out., so we have set up a messenger service here on our site, fb messenger and Instagram messenger that all goes to one place, we have an auto-responding message to provide some information, and we do our best to check for any additional questions 1-2 times, most days. We cannot guarantee we will check this at all during the weekend, as we have an even smaller team working to try to keep the orders moving, even on non-business days. Our main focus is getting these masks out to all who need them and compartmentalizing communications in order to maintain that mission
We do not make these masks in our retail shop, many of you have commented that you have tried to come by for a mask and we are always closed, yes, we are, temporarily shut down by the County, The Masks, like our clothing line, is made in our studio which is not open to the public and we cannot offer curb-side or pick up, this would jeopardize our ability to operate and continue making these masks for those in need.
Masks will ship first class mail unless you select otherwise and pay additional shipping charges. 1 Day Shipping is Priority and not the same as OVERNIGHT shipping, it is a transit time due to location, according to a clerk at the Main Post Office when we inquired for a customer. If you choose expedited shipping, it does NOT expedite processing time. Orders placed the same day can ship on different days, depending on what we are making that day, if we had something already made for part of the order, or even time of day the order was placed, so do not let that concern you, as we have had days with over 350 individual orders, which also require processing, making the product, QA, packaging, shipping, and any trouble-shooting, all of this takes time, and we will do our best to do it well and get your product out as soon as we can. We are still learning the processes for this business and the execution of qtys. The algebra and story problems are real in this equation, but we accept the challange and just continue to laugh at our selves, support one another, and innovate where we don't already have a process and be fluid enough to shift when needed.
We CANNOT allow for pick-up, as our Original Business is a NON-ESSENTIAL business and we cannot risk being shut down for not following state orders. As well, we just don't have the capacity to manage and stay focused on what we are doing, producing PPE for the frontline, you, and pick-ups. In addition, we believe in the Shelter in Place order, for the health and safety of our community and the future of our business that we love so much. Thank you for your understanding.
Our facility is based in Oak Cliff - Dallas, Texas. We are a small run facility with 5 team members. All products are designed, cut, sewn, and packaged in our facility. Employees are under health observation, wear masks and all orders are packaged with the most care.
We do not use any detergents on our fabrics and we suggest you do not either. When washing your masks, please use white vinegar and / or baking soda or a NON-BIO NON-fragrance MILD detergent, and no-dryer sheets. This mask sits right on your face and commercial detergents can break down fibers and irritate your skin and breathing.
We are creating about 1300 - 2000 masks per week in our Clothing Design Studio, that has Make-Shifted into a Mask and PPE production facility due to the COVID 19 Pandemic.
We chose to close our retail store, Harkensback, in Bishop Arts District on March 14th. Just days later, we were being asked to produce masks in our clothing design studio and while this is not our typical business, we wanted to help where we could.
Our goal is to create our masks in a functional form, with proper materials and comfortable wear, hoping that we can all wear masks to help fight this horrible virus affecting our country. We are keeping the costs of the masks very low and we are using supplies we have, which are high quality natural fibers and blends from our clothing line, or can gain access to, meaning we may use contrasting thread to avoid changing the machines between colors, using whatever elastic cord our suppliers have in stock, and we appreciate your understanding, but you can be assured that the quality of materials and the masks is what you have come to expect from Harkensback and McCullough.
We have been in this business a very short time and not by choice, but to fill a need. We ask that you have patience with us as we are doing what we can to maintain orders and the influx of requests from area hospitals, schools, clinics, police departments and other organizations that need the masks as well and will remain our focused priority, especially should things escalate with COVID-19 on the frontlines and the need for what we can create may increase.
We are working 2 shifts now in our little studio and we appreciate your support and kindness. We are not running our typical business and level of customer support due to the urgency of getting products out the door as soon as we can.
Thank you for understanding that we are not maintaining regular communications via email or phone at this time, as we had to lay off our retail / service personnel when we "temporarily" closed the doors on our NON-ESSENTIAL retail store in Bishop Arts District last month.
Should we make a mistake with your order or something doesn't seem right, please accept our apologies, we are doing our best and we will get it fixed for you right away.
Please contact us via our website chat / Facebook Messenger - @Harkensback or on Instagram, as during this situation, an Instant Message may be easier and more timely. Do note that we only check it 1-2 times a day (usually mid-morning and after we drop the 8pm shipment), as we are in production all day, but we WILL respond to you. If we do not, feel free to ping us again, as we often receive dozens of messages and things can get a bit lost, we can use all the help we can get right now, as we attempt to manage the communications and production with our current team.
We must process orders in the order in which they are received, as we just aren't outfitted to do otherwise and we want to do our best to not make mistakes caused by exceptions.
Again, we cannot Thank you enough for the grace during this effort to do what we can to help with the little resources we do have, and with the resources from sharing our masks with you, we are able to do so much more for those fighting every day in every city across this country.
Be Kind, Be Safe, and we look forward to making beautiful clothes again on the other side of this.
Please note that even hospital surgical masks (not including the n95 respirator masks) only protects your sample from you, not the other way around.
In addition:
HCP {healthcare personnel} use of homemade masks:
In settings where facemasks are not available, HCP might use homemade masks (e.g., bandana, scarf) for care of patients with COVID-19 as a last resort. However, homemade masks are not considered PPE {personal protective equipment}, since their capability to protect HCP is unknown. Caution should be exercised when considering this option. Homemade masks should ideally be used in combination with a face shield that covers the entire front (that extends to the chin or below) and sides of the face. {source of quote at cdc.gov}
Currently we are making these with in stock fabrics, so we ask that if color is important to you, please choose a color family and we will send you something in that group.
Please note that even hospital surgical masks (not including the n95 respirator masks) only protects your sample from you, not the other way around.
In addition:
HCP {healthcare personnel} use of homemade masks:
In settings where facemasks are not available, HCP might use homemade masks (e.g., bandana, scarf) for care of patients with COVID-19 as a last resort. However, homemade masks are not considered PPE {personal protective equipment}, since their capability to protect HCP is unknown. Caution should be exercised when considering this option. Homemade masks should ideally be used in combination with a face shield that covers the entire front (that extends to the chin or below) and sides of the face. {source of quote at cdc.gov}
